Odgovorili mi sa Amazona:
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Thank you for writing to us at Amazon.com.
We appreciate your concern regarding the customs charges on your
recent purchase.
As noted in our Help pages (
www.amazon.com/o/tg/browse/-/468632), any
customs or import duties are levied once the package reaches the
destination country. Additional charges for customs clearance must
be paid by the recipient; we have no control over these charges and
cannot predict what they might be. Customs policies vary widely from
country to country. You may want to contact your local customs
office for further information.
We would like our international customers and customers shipping
products outside the U.S. to be aware that cross-border shipments are
subject to opening and inspection by customs authorities.
I am sorry but please understand at this time it is not possible to
request a specific carrier for your order. As you probably realize,
many of our procedures are automated, and we currently have no way of
indicating that a particular order should be shipped using a specific
carrier.
However, all your patience and understanding is highly appriciated in
this situation. Please rest assured that we do take full
responsibility for any delays that result from errors made during
shipping.
Our shipping charges reflect the handling costs for assembling and
packaging each order, as well as the cost of shipping.
Shipping costs are an inherent feature in any mail-order service. We
understand that sometimes, the shipping costs may represent a large
percentage of the overall price of an item.
It is always important for us to hear how customers react to all
aspects of our service. Strong customer feedback like yours helps us
make important decisions about how our shipping procedures can be
improved over the course of time, and we appreciate the time you took
to write to us with your comments.
For more information about our shipping policies and prices, please
visit our Help pages:
http://www.amazon.com/help/shipping
Again, thank you for writing. We appreciate your comments, and please
know that the possibility of change in policies is one of the few
things that remain constant here at Amazon.com. We do take
suggestions from our customers very seriously and are grateful for
your insights. I sincerely apologize for any inconvenience you may
have faced due to the fact that we were unable to change our policy
regarding the customs charges.
We value the time and money spent on this purchase.We put our best
efforts to provide the better service than others and take each and
every action for bearing any loss to you.
We here at Amazon customer service continuously strive to assist the
customers in each and every way can and feel disappointed when we are
unable to address customer's concerns.
As a representative of Amazon.com, I want to assure you that we value
our customers' trust above all else--it's the foundation on which our
company was built.
It is very important to us that you have a shopping experience that
is easy, secure, and most importantly, stress-free. Your business is
important to us, but not as important as your satisfaction.
Because your business is important to us, I'd like to give you a
$10.00 promotional certificate for use toward your next
Amazon.com order.
I realize that no compensation can really make amends for this
inconvenience. Please accept it as a goodwill gesture and in apology
for any inconvenience we have caused.
This amount has been automatically redeemed onto your account.
You will not receive a claim code.
To use your promotional certificate, follow these steps:
1. Add the items you want to your Shopping Cart and click the
"Proceed to Checkout" button to fill out our order form.
2. You should see the promotional funds listed in the order cost
summary that appears just before you submit your order. As
long as the order qualifies, you don't need to do anything else
to receive the promotional discount.
3. If the cost of your purchase exceeds the amount of the
promotional certificate, you will be prompted to provide your
credit card information for the remaining balance.
4. Promotional certificates are subject to certain restrictions.
Please visit the following link for more information:
http://www.amazon.com/promos/
We look forward to continuing to build a strong relationship with our
many valued customers in other countries.
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Dali mi 10$. Hvala im bas
Opet sam im pisao sa pricom da ovakvih slucajeva ima gomilu ovde i da vide jel mogu stogod da urade..