Prvo su kukaki kako im treba pomoc i razumjevanje i sad kad se normalizovalo postali su opet arogantni ...... treba bjezati od njih sto dalje, kraj toliko hosting kompanija..
Njihova sam musterija od 2003 godine ali sam polako sve servere prebacio na ace-host.net osim ovog servera.
Alex Quinn: One moment please so I can look into that.
Alex Quinn: Did you have your hardware moved?
Customer: And also take look this ticket: 4860750PLNT
You will see all escalation, and you will see that 4min after your respond we will canceled that ticket.
Alex Quinn: Ok.
Alex Quinn: Once we unhooked your IP address you lost that information and there is no retrieving that information. We can supply you with a new one if you didn't get one?
Alex Quinn: Hello?
Customer: then help about ensim and 395 hosted sites, to change IP addresses for all of them. I dont know how to fast and safe/easy do that for all of them.
Customer: Please, we have a lot patient about your problems and damage in your resources, now you must understand us. We will have a lot problems if server IP was changed.
Alex Quinn: If you moved your server, the IP address was disconnected.
Alex Quinn: I do apologize sir.
Alex Quinn: Is there anything else that I may assist you with?
Customer: help about ensim and 395 hosted sites
Customer: I moved server because your chairman was suggested that
Customer: but in this whole situation
Customer: I am not thinking about IP change problems
Customer: but I responded 4 mins after your respond
Alex Quinn: Hold up one moment. Would you like to speak to our tech support team?
Customer: to stop moving
Customer: now I want to be moved back,so, if I have understanding and patient for your problems,it will be nice for both sides too
Customer: so, it is your turn to understand and help me and my problem
Customer: server.*********.info (75.125.244.***)
Customer: yes
Customer: I would like to speak with anyone, also it can be chairman too
Customer: so I must resolve this problem
Customer: and give me anyone who can and want to help
Alex Quinn: Thank you for contacting The Planet. Please hold while I transfer you to our Support Team. They will be able to point you in the right direction for a solution. One moment please.
Alex Quinn has left the session.
Please wait while we find an agent from the Technical Support department to assist you.
You have been connected to Christopher M.
Christopher M: Hello, thank you for contacting The Planet Technical Support Department. How may I assist you today?
Customer: Dear sit, I have serious problems about my server, and I believe that you can help
Customer: due to opened ticket and ticket associated in them
Customer: I perform server changes as suggestion of your chairman, but in that moment in all mess, I didnt thinking about IP changing problems
Customer: however, I respond 4 min after your respond on ticket about server movement but noone was read it now I have problems with 395 hosted sites, because it will be more then +5 days downtime
Customer: to change all that IP's manualy,so, please, please help me
Customer: I have fully understanding and patient where you have problems with outgage,now I need from you same,understanding and help for my big problem
Customer: so please move back server to H1 and restore hes previous IP address server.netsector.info (75.125.244.178)
Customer: I know that was boring because that job needs physicaly work
Christopher M: Unfortunately we cannot move the server back to H1. You'll need to change your sites ips to the new servers ip,.
Customer: but I am very disapointed,and I already lost a lot customers,so I must safe what can be saved,and that depends on your willing to help me
Customer: why you cannot move ?
Christopher M: Your server has been moved to H2 and we are not moving any server to H1 at this time. I'm sorry but your server is permanently in H2.
Customer: can I contact your supervisor, or any next level support ?
Christopher M: Well I can see if my supervisor is availabel but he will tell you the same thing as I am, he confirmed for me that we are not moving any servers back to H1. I'm sorry but that's not somethign we can do for you at this time.
Customer: I will wait on supervisor
Customer: so please check about them,this is not anything personal, but I must try to resolve my problem
Customer: and if he is avaialbe please forward whole conversation to avoid whole repeating
Christopher M: Ok well my supervisor is not available at this time but if you'd like if you give me your contact information they will do their best to give you a call back but unfortunately because of their high workload I cannot guarantee a call back at this time.
Customer: spal***@gmail.com
+381646410***
Christopher M: Ok I will get that to them now and they will do their best to get back to you.